Respecting and safeguarding your privacy is a fundamental aspect of our operations at Lyvly. Our key commitments to you include:

Your data is not for sale. We will never sell any of your personal information.
No advertisements. You won't encounter any advertisements on Lyvly.
Ensuring your security. We adopt the most effective security practices to ensure your data is protected.
Transparency. We'll keep you informed about any changes in our practices. 
 
Introduction:
We at Lyvly, (“we”, “us”, or “our”) have created this Agent Privacy Policy (“Agent Privacy Policy”) to describe how we collect and use Personal Information (defined below) from and about the students and users (“Users”, “you”, “your”) who use our Services (as defined below) to interface with and communicate with the universities, colleges and institutions that use the Lyvly platform (our “Partners”) and the choices that you have with regard to how we use your information.

This Agent Privacy Policy applies to Users’ use of mobile features, applications and any other interactive features or services owned or controlled by Lyvly (each, a “Service” and collectively, the “Services”). 

This Agent Privacy Policy explains what Personal Information (defined below) we collect from or about Users, how we use and share that information, and your options concerning our data practices. This Agent Privacy Policy is incorporated into and forms part of our Agent Terms of Use.

Before using the Service or giving any Personal Information to us, carefully review this Agent Privacy Policy and reach out to us if you have any further questions. By using the Service, you consent to the practices described in this Agent Privacy Policy. If you do not consent to this Agent Privacy Policy, please do not use the Service.

 

1. Personal Information Collection:
Through providing the Services, we may collect information that, alone or in combination with other reasonably available information, can reasonably identify or relate to a specific individual or household (“Personal Information”) as follows:

1.1 Information You Provide: Our Services accumulate personal data that users voluntarily offer when they engage with our educational services, particularly during interactions with our agent on a partnering educational institution's website. This personal data may include details shared in the course of these interactions, such as the user's full name, email address, contact number, residential or postal address, and demographic data like educational institution affiliation, gender, age, or date of birth, alongside preferences and interests.

It is important to note that our Services primarily requests your name, email address, and phone number. Provision of any additional personal data is entirely at your discretion and is not a prerequisite for utilizing our services. We may integrate the data gathered through our services with other personal data we possess about you as outlined in this Educational Agent Privacy Policy. Any data merged with personal data will be regarded and handled as personal data.

1.2 Third Party Services: Our Services may be accessible via the platforms of our associates or other entities, such as social media networks. Additionally, our Services might feature connections to external websites or services managed by third parties, providing you the opportunity to interact directly with these third parties and/or other users. Our information collection is confined to your interactions with our Services and does not extend to data collection from third-party sites about your engagements with those third parties or other users within those services.

The data we gather falls under the purview of our Agent Privacy Policy. The data amassed and preserved by third-party entities adhere to their own privacy protocols, including their policies on data sharing with us, the categories of data shared, and your options concerning the visibility of your information on those third-party websites and services.

1.3 Info Third Parties May Provide: In accordance with legal allowances, we may enrich the data we gather with additional information obtained from external entities. These entities may include educational establishments such as schools and universities, as well as various organizations, services, and institutions that do not have a partnership with us. This augmentation of data aims to refine the information, services, or products we offer based on your requests, improve our service delivery, personalize the content we provide to you, and present opportunities we believe might interest you. The information procured from these external sources may be integrated with the data collected through our Services. In such instances, the combined data will be subject to the stipulations of this Agent Privacy Policy.

1.4 Information Automatically Collected: Subject to the specific service utilized, both our team and selected service providers might automatically gather "Interaction Data" during your online engagement with our Services. For this purpose, each computer, mobile phone, or other device (collectively referred to as a "Device") used to access our Services online is assigned and tracked using a distinct identifier ("Device ID"). The Interaction Data we gather through your Device ID includes specifics of your online activities with our Services, like the timing and content of the messages you send and receive. Generally, Interaction Data is anonymous; however, if it is linked to you as an identifiable individual, we consider it Personal Information. 

Usage Information is automatically collected via tracking technologies, including:

Cookie Usage: Cookies are miniature text files placed on your device, enabling us to recognize your device and customize our service content for you. For comprehensive information about cookies, you can refer to the website All About Cookies. Our services employ cookies to remember your device identifier, enhancing both your current and future experiences by tracking your service usage and identifying you upon return visits. You have the option to disable cookies through your browser settings, but please be aware that doing so may impact the functionality of some aspects of our services.

Embedded Scripts: Our team, along with our service providers, might implement embedded scripts. These are programming codes designed to gather data about your interactions with our services, such as the links you click. This code is temporarily downloaded to your device from either our server or a service provider's server and becomes inactive or is removed upon your disconnection from the services.

HTML5: To store content, information, and preferences like your message exchanges with our services, we utilize Local Storage Objects (LSOs) such as HTML5. This aids in optimizing service performance and enabling specific functionalities. Different browsers may provide unique tools for deleting HTML5 LSOs.

 

2. Utilization Of Your Information:
We employ the data collected about you, including Personal Information, for various purposes: (1) to facilitate your engagement with the Services, such as addressing your inquiries, grievances, or feedback; (2) to customize content, suggestions, and promotions presented to you via the Services; (3) to furnish you with information, products, services, or recommendations upon your request; (4) to enhance the Services and our offerings, including refining our AI chat algorithms, and for internal operational needs; (5) to communicate with you regarding your usage of the Services and, at our discretion, any modifications to our policies; and (6) as outlined in the Agent Privacy Policy or as specified at the point of collecting your information.

Except when you've expressly chosen to interact with us directly, such as requesting additional information or services that might interest you, the Personal Information gathered through the Services is primarily used to provide the Services to our Partners as mentioned above.

We may compile Personal Information to analyze the effectiveness of our Service, to develop and introduce new features, and for similar analytical purposes. Occasionally, we may examine the collective behaviors and characteristics of our Service users and share such aggregate data, like general user statistics, with potential business partners. This aggregated information may be collected via the Service, through cookies, and by other methods detailed in this Agent Privacy Policy.

 

3. Information Sharing:
We may distribute your personal information as detailed below, or as otherwise specified in this Agent Privacy Policy, without additional notification to you, unless mandated by applicable law:

Upon Your Request: If you choose to utilize certain services or features that involve third-party collaboration, or if you engage with interactive tools, widgets, or third-party applications, your information will be shared with the respective third party (or parties) as per your request or consent. Note that the third party's handling of your information is governed by their own privacy policies and practices.

Sharing with Our Partners: In delivering our Services, we might share your personal information with our Partners, especially those you are interacting with through our Services.

Service Providers: Your personal information may be shared with external service providers who assist us or our Partners in providing the Services. This includes entities offering hosting, IT, messaging, or customer service solutions. These providers are bound by confidentiality agreements that restrict their use and disclosure of such information.

Administrative and Legal Reasons: We may disclose your information, including personal information, for legal reasons such as in response to subpoenas, court orders, or legal requirements; during bankruptcy proceedings; to defend our rights; to law enforcement agencies; to address intellectual property infringement claims; to academic institutions investigating academic integrity; to enforce our Terms of Use or other policies; or to protect the safety, rights, property, or security of any organization or individual.

During Business Transitions: In the event of a business transition like a merger, acquisition, asset sale, bankruptcy, or other corporate change, including due diligence processes, your personal information may be among the transferred assets.

With Your Consent: We may share your personal information with third parties when we have your consent (as permitted by law) at the time of collecting the information.

Lyvly commits to not sharing your personal information with third parties for marketing purposes without your consent, adhering to all applicable laws. However, we may share non-personal information, such as aggregated user statistics, demographic data, Usage Information, and insights, with our Partners and third parties, like other educational institutions, for marketing purposes.

 

4. Third Party Analytics:
For certain services, we utilize Google Analytics, a service provided by Google, Inc., to gather insights about user interactions on our Services. This includes tracking pages visited and user actions within the Services. You can find detailed information on how Google processes this data at www.google.com/policies/privacy/partners/.

'Do Not Track' (DNT) Signals: Your browser settings may include an option to send a "Do Not Track" (DNT) signal to the websites and online services you access. DNT is a user-set privacy preference available in some web browsers, indicating a request not to have information about website visits accumulated over time and across different websites or online services. However, our services currently do not support DNT signal recognition or response. This is because there is still no consensus within the internet industry regarding the interpretation of DNT, its compliance requirements, and a unified approach to addressing it. For more information about DNT, please visit http://www.allaboutdnt.com.

 

5. Mobile Use:
If you use the Services via a mobile device, you might have the option to share your mobile Device Identifier, your mobile service provider, or your geographical location with Lyvly; however, Lyvly will not monitor this information passively. If you choose to share such details with Lyvly, we may retain or utilize this information in accordance with this Agent Privacy Policy. Additionally, you recognize and accept that accessing the Services through a mobile device can result in data being displayed on your mobile device, which could potentially be seen by your mobile network or other service providers.

 

6. Your Rights:
Your residency and the legal jurisdiction governing your personal information grant you specific rights, as outlined in this Agent Privacy Policy. In instances where we offer Services on behalf of our Partners, any requests for access, deletion, or correction of your information should be directed to the respective Partner you are interacting with through our Services.

 

7. Third Party Services and Content:
Some materials available through the Services might be hosted and delivered by external entities, including our partners. Moreover, the Services may contain links to websites or content owned by third parties, over which Lyvly has no authority and which are subject to the privacy policies and operational practices of those third parties. It's important to be aware that Lyvly's content and widgets might appear on web pages and websites not affiliated with us, over which we have no influence. These third parties may collect data independently. Lyvly bears no responsibility or liability for the privacy or business practices of any such third party.

 

8. Security Practices:
At Lyvly, we prioritize the security of your data with utmost seriousness. We implement a range of commercially viable technical, physical, and administrative safeguards to protect the personal information entrusted to us. These protective measures are adapted based on the sensitivity of the data concerned. It's important to acknowledge, however, that no method of data transmission over the internet or electronic storage is completely infallible. Consequently, while we are committed to employing reasonable means to safeguard your personal information, absolute security cannot be unequivocally guaranteed. Should there be any breach affecting your personal information, Lyvly is committed to notifying you in accordance with all relevant legal requirements. For any inquiries regarding our security practices, please feel free to contact us at [email protected].

 

9. International Users:
Our Services are operated from and primarily intended for users within the United States. Nevertheless, should you access our Services from locations outside the United States, it's important to understand that any information collected will be transferred to, and processed within, the United States. By utilizing our Services or submitting any form of information to us, you explicitly acknowledge and consent to this transfer, processing, and storage of your information in the United States.

 

10. Info For California Residents:
Your Data Rights Under the California Consumer Privacy Act (CCPA)

As a resident of California, you have specific rights regarding the data we collect about you. You have the right to know about your data, request its deletion, and opt-out of its sale (sharing). To exercise these rights, you can make the following requests:

10.1. Information on your personal data:

10.1.1. Types of personal data we have collected about you.

10.1.2. Sources from which we have gathered your personal data.

10.1.3. The purpose for collecting or selling your personal data.

10.1.4. Categories of third parties with whom we share personal data.

10.1.5. Specific pieces of personal data we have collected about you.

10.1.6. Categories of personal data sold and the third parties to whom it was sold. If we haven't sold your data, we will notify you.

10.1.7. Categories of personal data disclosed for business purposes and the third parties it was shared with.

Note: You can request this information twice in a rolling twelve-month period. The response will cover the personal data collected in the previous 12 months.

10.2. Deletion of your personal data: If requested, we will delete your personal data from our records and instruct our service providers to do the same. Deletion may involve de-identification of the data. However, this may affect your ability to use certain services requiring your personal data.

10.3. Opt-out of selling your personal data: We do not sell or rent your personal data for monetary gain. But, certain transfers of personal data, even without monetary exchange, could be considered a "sale" under California law. You have complete ownership of your data and can request its disclosure or deletion anytime.

If you request to stop the sale of your personal data, we will comply.

Please note that requesting deletion or opting out of data sales might affect your experience with our services, including eligibility for certain programs or memberships that require personal data. However, we assure you that we will not discriminate against you for exercising your rights.

To exercise your CCPA rights, please send your request(s) to: [email protected]

These rights are protected by the CCPA, effective from 01/01/2020. For more information, you can visit the official California Legislative Information website.

 

11. GDPR Compliance and Your Rights:
For residents of the European Union (EU) and European Economic Area (EEA), we recognize and adhere to the data protection rights as established by the General Data Protection Regulation (GDPR). We ensure that your data remains within European borders and is not transferred internationally.

We are committed to facilitating your ability to modify, erase, or limit the utilization of your Personal Data. Should you need information on the Personal Data we possess about you or wish to request its removal from our systems, please reach out to us at [email protected].

Under certain conditions, you are entitled to exercise these specific data protection rights:

11.1. The right of access: You can request access to, an update of, or the deletion of your information in our possession.

11.2. The right to rectification: If your information is incorrect or incomplete, you have the right to have it corrected.

11.3. The right to object: You may object to the processing of your Personal Data by us.

11.4. The right to restrict processing: You can ask us to limit the processing of your personal data.

11.5. The right to data portability: We will provide your Personal Data in a structured, commonly used, and machine-readable format upon request.

11.6. The right to withdraw consent: At any point, you can withdraw your consent for us to process your personal information, particularly in cases where your consent is the basis of the processing.

Please be aware that we may require you to verify your identity before responding to such requests. Also, note that certain essential data may be required for the provision of our Service, and its removal could impact service delivery.

You are entitled to lodge a complaint with a Data Protection Authority regarding our handling of your Personal Data. For further details, please contact your local data protection authority in the European Economic Area (EEA).

 

12. Agent Privacy Policy Updates:
Lyvly reserves the right to modify this Agent Privacy Policy at any given time. Any amendments become effective once they are posted. The "Last Updated" date at the top of this policy will reflect the most recent modifications. It is your responsibility to regularly review this Agent Privacy Policy for any changes. Your continued usage of our Services after any update signifies your acceptance of the revised Agent Privacy Policy. In case of substantial changes concerning the handling of your Personal Information, we will communicate these changes through our website and/or via email. Additionally, if legally required, we will undertake further measures to inform customers about significant changes affecting the management of data collected through our Services.

 

13. Comments + Questions:
If you have questions about this Agent Privacy Policy, please contact us via email at [email protected].

 

Last Updated: 6/13/2024